08 Apr 2023

MANAGEMENT DEVELOPMENT PROGRAMME FOR ADMINISTRATIVE ASSISTANTS, EXECUTIVE SECRETARIES AND PERSONAL ASSISTANTS

MANAGEMENT DEVELOPMENT PROGRAMME FOR ADMINISTRATIVE ASSISTANTS, EXECUTIVE SECRETARIES AND PERSONAL ASSISTANTS

1. COURSE OVERVIEW

The modern working environment requires that every individual acquires management skills. People  who  lack  the  skills  have failed to pursue bigger dreams, failed to work in teams and they become their own obstacle in career growth and development. Management Development Programme for Executive  Assistants, Executive Secretaries and Personal Assistants  has been specifically designed to enhance special capabilities that his cadre of staff requires if they to be an asset in their organisation. Participants will be taken through management principles, and given an opportunity to reflect on the change role of the Executive Assistant. They will be spurred to another level of creative thinking and be challenged to think of means of making their jobs moreappealing.

 

2. OBJECTIVES

 

At the end of this course, participants will be able to:

 

 

  • Understand how they can plan to take up more responsibility

 

  • Understand how to stay one step ahead, get things done before you are asked and avoid stressful “Crisis” situations
  • Examine and understand your changing role
  • Win-win negotiating: What it really means and how to achieve it, consistently and easily
  • Lead when you are not in a position of authority
  • Identify and clarify your priorities; know what to do when dozens of people and tasks, demand your attention
  • Communicate effectively at all levels
  • Write effective Reports
  • Effective presentation skills

3. WHO SHOULD ATTEND?

  • PA’s and assistants
  • Office administrators
  • Personal secretaries
  • Office supervisors
  • Team secretaries
  • Project secretaries
  • Administrative & Office managers
  • Help desk administrator

 

4. COURSE OUTLINE

 

 

a)    Introduction

  • Communication skills
  • Interpersonal skills
  • Diary Management tools and techniques
  • Time management and target setting
  • Management of meetings
  • Report writing and minute taking (action points at meetings)
  • Enhancing effective Team work
  • Office etiquettes
  • Customer care and public relations
  • Diplomatic and   protocol   knowledge   for   Executive Assistants

b)    Working with Management

  1. The modern PA vs the Old
  2. Creating the objectives of a modern PA
  3. Strategies for multi-tasking
  4. Managing and organizing your boss
  5. Improving your relationship with your boss

 

  1. Effective Meeting Planning, Email & Diary Management
  2. Planning effective meetings
  3. Effective email management
  4. Diary management tools & techniques
  5. Taking minutes/action points at meetings

 

 

d)    Time Management & Travel Planning

  1. Time management techniques & Tools
  2. Causes of poor time management
  3. Prioritizing your tasks & goals
  4. Factors to consider in planning for travel
  5. Setting objectives and use of available tools for travel management

 

e)    Communication, Business/Report Writing & Presentation

  1. What is communication?
  2. Communication skills and body language
  3. Verbally presenting your ideas to management
  4. Listening skills
  5. Business / Report Writing: -Types of reports and templates
  6. Improving & Planning for Presentations

 

f)     Leadership and People Management

  1. Understanding Leadership & People Management
  2. Key competencies of people manager
  3. Developing your leadership style
  4. Identifying & Analyzing different causes of conflicts & Problems
  5. Improving your problem solving & decision making skills
  6. Implementing skills and strategies to manage & resolve conflicts
  7. Developing People skills – maximizing effective communication
  8. The rules of negotiation
  9. Identifying what the other party needs from you
  10. Practicing win-win negotiation
  11. Continuous personal improvement and balance score cards

 

 

g)    Developing a career growth plan

  1. Improving your performance
  2. Staying on track in your professional development
  3. Using Social Medial & Networking as a development resource
  4. How to identify tasks that add value to your role

 

  1. Managing PA stress
  2. Goal setting: writing a personal development plan

 

 

h)   Understanding Management Culture

 

 

  1. Aligning your objectives and goals towards your organization mission &
  2. Understanding your roles in various department – CEO / Directors / Heads of Department – Human Resources – Finance – Procurement – Information Technology
  3. Differentiating and improving your performance in different departments

 

i)     Understanding finance management

  1. Basic accounting principles
  2. Accounting concepts and common terms
  3. Understanding and using the balance sheet
  4. Understanding and using the profit statement
  5. Recognizing the vital difference between profit and cash flow
  6. Understanding and using the cash flow statement
  7. What financial statements can and cannot tell us

 

  1. Use of a simple Financial Statement, Balance Sheet & Cash flow templates to elaborate their use and handling application for a

 

BOOK NOW LIMITED SPACES AVAILABLE!!!!!

Email:info@aicdtraining.com

 

 

Country:
Location:
Start Date: 8 May 2023
End Date: 19 May 2023
Fees $2,950 Per Foreign Participant and SAR 18,000 per Local Participant for 10 days

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