PARTNERING WITH YOUR BOSS: STRATEGIC SKILLS FOR ADMINISTRATIVE PROFESSIONALS

Get more out of your work by partnering with your boss!

1.0 INTRODUCTION

Attend this seminar and master techniques for effective goal setting, prioritizing, planning, decision making, relationship building and listening. Learn how to communicate confidently and assertively—and develop and use power and authority.

You’ll return to work better able to support your organization’s/boss’s goals, adapt to various communication styles to successfully influence and work with your boss and others, establish trust, credibility and authorityto strengthen your relationship with your boss.

2.0 HOW YOU WILL BENEFIT

• Consistently anticipate your boss’s needs

• Gain the respect of your boss and be taken seriously

• Get what you need from others to accomplish your job and achieve your boss’s goals
• Have the authority to make—and act on—decisions

• Confidently represent your boss

• Be seen by your boss and by others as a valuable professional resource

• Develop a trusting relationship with your boss

• Partner with multiple bosses and other office professionals

• Effectively use time and get more things done in a day

3.0 WHO IS REQUIRED TO ATTEND?

 Senior administrative support staff, executive secretaries, administrative assistants, staff assistants and executive assistants.

4.0 COURSE OUTLINE

 Defining the Strategic Partnership

• Identify the characteristics of effective partnering with your boss and use these features to create a positivepartnership

b)  Developing a Trusting Relationship with the Boss

• Adapt methods to complement the boss’s preferences by completing a self-evaluation exercise and creating a blueprint for change

c)  Planning Skills to Anticipate and Proactively Support the Boss

• Choose and apply the active listening skills that allow you

to anticipate the boss’s needs by completing a communication assessment and enacting a listening skills role play

d)  Extending the Partnership

• Define and integrate your personal power bases by revisiting trust…and by completing a “power-base planner”

e)  Aligning and Expanding Partnering Relationships

 Use influencing and persuasive communication skills in planning and delivering a business casepresentation

f)  Effective Meeting Planning, Email & Diary Management

1. Planning effective meetings
2. Effective email management
3. Diary management tools & techniques
4. Taking minutes/action points at meetings

g)  Time Management & Travel Planning

1. Time management techniques & Tools
2. Causes of poor time management
3. Prioritizing your tasks & goals
4. Factors to consider in planning for travel
5. Setting objectives and use of available tools for travelmanagement

h)  Communication, Business/Report Writing & Presentation

1. What is communication?
2. Communication skills and body language
3. Verbally presenting your ideas to management
4. Listening skills
5. Business / Report Writing: -Types of reports and templates
6. Improving & Planning for Presentations

i)  Leadership and People Management

1. Understanding Leadership & People Management
2. Key competencies of people manager
3. Developing your leadership style
4. Identifying & Analyzing different causes of conflicts & Problems
5. Improving your  problem solving & decision making skills
6. Implementing skills and strategies to manage & resolve conflicts
7. Developing People skills – maximizing effective communication
8. The rules of negotiation
9. Identifying what the other party needs from you
10. Practicing win-win negotiation
11. Continuous personal improvement and balance score cards

j)  Developing a career growth plan

1. Improving your performance
2. Staying on track in your professional development
3. Using Social Medial & Networking as a development resource
4. How to identify tasks that add value to your role
5. Managing PA stress
6. Goal setting: writing a personal development plan

k)  Understanding Management Culture

1. Aligning your objectives and goals towards your organization mission &
2. Understanding your roles in various department – CEO / Directors / Heads of Department – Human Resources – Finance – Procurement – Information Technology
3. Differentiating and improving your performance in different departments

l)  Understanding finance management

8. Basic accounting principles
9. Accounting concepts and common terms
10. Understanding and using the balance sheet
11. Understanding and using the profit statement
12. Recognizing the vital difference between profit and cash flow
13. Understanding and using the cash flow statement
14. What financial statements can and cannot tell us
15. Use of a simple Financial Statement, Balance Sheet & Cash flow templates to elaborate their use and handling application for a

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