1.0  INTRODUCTION

 

This Africa Institute for Capacity Development (AICD) course introduces participants to Cashiers’ Duties in a Banking environment and the key aspects of good cashiering. Cashiers are among the front office service providers in a Bank and therefore are the first contact point customers make with the Bank. The way Cashiers perform their roles significantly influences the impression customers develop about your Bank.

• What do customers expect from us?
• What must the Cashier deliver?
• What qualities should a Cashier have in-order to be effective in Customer Service?

The job holder requires some adequate preparation through internally-based on-the-job training as well as institutionally-based external training in order to create a solid Cashier for a Bank who will achieve the required service excellence and operational performance standards expected in a commercial banking environment.

2.0  WHO SHOULD ATTEND?

 

This course is relevant to:

• Cashiers/Tellers in SMEs & MFIS (both new and those who need to enhance their knowledge)
• Customer Service officers.
• Graduate Management Trainees.
• Front-Office Staff.
• Operations officers [front-office or back-office]
• Tellers
• Cash officers and
• Bank, Central Bank and Banking Regulations organization Staff

3.0  COURSE OBJECTIVE

 

To course aims at enhancing participants’ skills and knowledge in handling cash and customers as follows:

• Enhance participants’ skills that should enable them to perform the roles/responsibilities of a Cashier in a banking environment to expected standards
• Enable participants to enhance their customer service skills and display service attitudes that lead to success.
• Enable them to effectively manage their Till cash-holdings to expected standards.
• Introduce them to general security awareness in the banking environment and what actions to take in the event of a security breach.
• Help participants understand some related risk-based front office and back-office processes

 

4.0  COURSE CONTENT

 

1. Introduction to cashiering
2. The role a cashier and responsibilities of a receiving and paying cashier
3. Qualities of a cashier
4. Introduction to various types of accounts
5. Frauds and forgeries
6. Stress management
7. Personal etiquette and grooming
8. Model bank role play; balancing the day’s work and tracing differences
9. Effective communication
10. Effective customer care
11. Personal etiquette and professional ethics
12. Anti-Money Laundering
13. Bank security measures and procedures
14. Back-office operations, records and documentation

 

5.0  CERTIFICATION

By the successful completion of your course, you will get a hard copy certificate. Our courses are fully with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address.

6.0  COURSE METHODOLOGY

 

The course uses a mix of interactive techniques, such as brief presentations by the consultant, group exercises case studies and using Microsoft office tool to apply knowledge acquired throughout the course followed by participants’ presentations of the results.

 

7.0  COURSE STRUCTURE

The course duration is 5 full days.

 

• The course is presented in the form of a power point presentation
• The course includes a Q &A session and some evaluation quizzes

For more information, please contact:

PIERRE DUPLIS BRENNER

The Admission Director

AFRICA INSTITUTE FOR CAPACITY DEVELOPMENT (AICD)

 

HEAD OFFICE:

21 Detroit Plaza |Pretoria Road|Kempton Park|

Gauteng. SOUTH AFRICA

Telephone : +27 733797377

Whatsapp Number : +27 733797377

 

Email:info@aicdtraining.com

https://aicdtraining.com/

 

OUR SERVICES:

TRAINING| SHORT COURSES| CONSULTANCY| RESEARCH| RECRUITMENT| MANAGEMENT CONSULTING

IN PARTNERSHIP WITH:

SADC Institute of Commerce and Industrial Practice
Gauteng. SOUTH AFRICA

 

 

 

 

 

1.0  INTRODUCTION

 

This Africa Institute for Capacity Development (AICD) course introduces participants to Cashiers’ Duties in a Banking environment and the key aspects of good cashiering. Cashiers are among the front office service providers in a Bank and therefore are the first contact point customers make with the Bank. The way Cashiers perform their roles significantly influences the impression customers develop about your Bank.

• What do customers expect from us?
• What must the Cashier deliver?
• What qualities should a Cashier have in-order to be effective in Customer Service?

The job holder requires some adequate preparation through internally-based on-the-job training as well as institutionally-based external training in order to create a solid Cashier for a Bank who will achieve the required service excellence and operational performance standards expected in a commercial banking environment.

2.0  WHO SHOULD ATTEND?

 

This course is relevant to:

• Cashiers/Tellers in SMEs & MFIS (both new and those who need to enhance their knowledge)
• Customer Service officers.
• Graduate Management Trainees.
• Front-Office Staff.
• Operations officers [front-office or back-office]
• Tellers
• Cash officers and
• Bank, Central Bank and Banking Regulations organization Staff

3.0  COURSE OBJECTIVE

 

To course aims at enhancing participants’ skills and knowledge in handling cash and customers as follows:

• Enhance participants’ skills that should enable them to perform the roles/responsibilities of a Cashier in a banking environment to expected standards
• Enable participants to enhance their customer service skills and display service attitudes that lead to success.
• Enable them to effectively manage their Till cash-holdings to expected standards.
• Introduce them to general security awareness in the banking environment and what actions to take in the event of a security breach.
• Help participants understand some related risk-based front office and back-office processes

 

4.0  COURSE CONTENT

 

1. Introduction to cashiering
2. The role a cashier and responsibilities of a receiving and paying cashier
3. Qualities of a cashier
4. Introduction to various types of accounts
5. Frauds and forgeries
6. Stress management
7. Personal etiquette and grooming
8. Model bank role play; balancing the day’s work and tracing differences
9. Effective communication
10. Effective customer care
11. Personal etiquette and professional ethics
12. Anti-Money Laundering
13. Bank security measures and procedures
14. Back-office operations, records and documentation

 

5.0  CERTIFICATION

By the successful completion of your course, you will get a hard copy certificate. Our courses are fully with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address.

6.0  COURSE METHODOLOGY

 

The course uses a mix of interactive techniques, such as brief presentations by the consultant, group exercises case studies and using Microsoft office tool to apply knowledge acquired throughout the course followed by participants’ presentations of the results.

 

7.0  COURSE STRUCTURE

The course duration is 5 full days.

 

• The course is presented in the form of a power point presentation
• The course includes a Q &A session and some evaluation quizzes

For more information, please contact:

PIERRE DUPLIS BRENNER

The Admission Director

AFRICA INSTITUTE FOR CAPACITY DEVELOPMENT (AICD)

 

HEAD OFFICE:

21 Detroit Plaza |Pretoria Road|Kempton Park|

Gauteng. SOUTH AFRICA

Telephone : +27 733797377

Whatsapp Number : +27 733797377

 

Email:info@aicdtraining.com

https://aicdtraining.com/

 

OUR SERVICES:

TRAINING| SHORT COURSES| CONSULTANCY| RESEARCH| RECRUITMENT| MANAGEMENT CONSULTING

IN PARTNERSHIP WITH:

SADC Institute of Commerce and Industrial Practice
Gauteng. SOUTH AFRICA

 

 

 

1.0  COURSE OVERVIEW

This course will introduce the learner to the use and purpose of the Automated Clearinghouse (ACH). Additionally, the course will discuss the particular roles and duties of participants and users inside the ACH system. Upon completion of this course, the learner will have a solid understanding of Bank Secrecy Act (BSA) requirements, Risk management and International ACH Transactions (IAT).

Automated Clearing House (ACH) is a network of financial institutions that transmits electronic debits and credits Transactions include payroll, consumer bills, tax payments and refunds and many more payment services. ACH is a cost effective and timely way to move money.

2.0  WHAT IS ACH?

The ACH Network is a group of financial institutions that process electronic payments, or credits and debits, through their computer systems. ACH stands for Automated Clearing House. It is a network that allows financial institutions to move money between accounts and banks, as well as make payments to creditors.

Think of it like an interbank network where all financial institutions are connected together through ACH technology so they can send money from one institution to another, with or without the customer’s knowledge.

The ACH Network is governed by the NACHA Operating Rules and three main organizations:

• The Electronic Payments Association (NACHA ), which maintains the operating rules and governs membership
• The Electronic Transactions Association (ETA), which represents electronic payment service providers
• Reserve Banks (RBs), which are central banks around the world.

A typical transaction is when you see an option on your bank’s website for “ACH transfer” or “electronic funds transfer” (EFT). This means that you’re using ACH technology to move funds from one account—such as your checking account—to another—like your savings account—or even another institution.

For example, if you want to send money from one bank to another bank, that transaction will be processed through the ACH Network. This can be done electronically or by paper check

3.0  WHY IS ACH COMPLIANCE IMPORTANT?

ACH compliance is essential to company success because it protects a business from legal repercussions of using the ACH network without permission. It also shields you and your customers from fraudulent activity.

ACH compliance is important because it ensures that your company is not violating the privacy of its customers. For example, if a consumer does not want their personal information shared with third parties for marketing purposes, then their wishes should be respected by any organization handling their payment card information through ACH transactions.

ACH compliance is critical to your business because it helps protect you from liability. If you do not follow the rules of ACH, then you may be held responsible for any fraudulent transactions that occur through your company. You could also be charged with negligence or willful misconduct, which could result in significant fines and penalties.

4.0  COURSE LEARNING OBJECTIVES

By taking this course, the user will learn to:

• Understand what the Automated Clearing House (ACH) Network is
• Identify the participants in ACH transaction processing
• Explain the flow of an ACH Entry
• Understand the basic responsibilities of the ACH participants
• Identify the participants of a wire transfer
• Explain the flow of a wire transfer
• Understand the basics of the wire transfer regulations

5.0  COURSE AUDIENCE

This training course was designed but not limited to:

• Central bank back-office employees.
• Software tester or developer
• pre-sales consultant,
• business analyst who are working in banking domain/payments or wants to work in banking domain/payments.
• Anyone who wants to learn about ACH payments

6.0  COURSE OUTLINE

Each module focuses on a different topic such as:

Module 1: Introduction to the Automated Clearing House (ACH) system

This topic will explain the use and purpose of the Automated Clearing House (ACH), which has allowed companies to transfer a wide variety of funds safely, dependably, and conveniently for many years, and will provide information on electronic funds transfers, Federal Reserve Wire Transfers, and more

Module 2: History and how it works today.

During the 1970’s, a committee was formed in the United States to increase the amount of paperless entries in the banking system. This was done since the volume of transactions was increasing manifold and hence more and more paper backed entries meant a higher administrative cost had to be borne. This committee came up with the idea of an automated system. This became the ACH and the first ACH payment was made in 1970. The payment format was created by North America Clearing House Association (NACHA). This is the reason that the format which is used to transfer payments between banks is called the NACHA format.

Module 3: The basics of the wire transfer regulations

This topic will familiarize the learner with Bank Secrecy Act (BSA) requirements of the Automated Clearing House (ACH) and all U.S. financial institutions in terms of maintaining specific records and reporting specific transactions in an effort to minimize money laundering and terrorist financing.

Module 4: Understanding of the main differences between Automated Clearing House (ACH) transactions (such as direct deposit payouts), check payments and other types of payments such as wire transfers.

 

Module 5: The structure of the ACH network

• Introduction

The Automated Clearing House network, also known as ACH, is a channel run by the National Automated Clearing House Association (NACHA), which transfers funds electronically from one place to another. The NACHA operates to facilitate the growth of electronic payments for payroll, direct deposit, consumer bills, tax payments, and more.

ACH transactions share similarities with paper-based checks; however, the primary difference is that the payment is completed digitally. Therefore, they are often referred to as:

• Electronic funds transfers (EFTs)
• eChecks
  • How the ACH Network Operates

The ACH Network serves an array of financial institutions with a total value of more than $40 trillion per year through electronic transactions. The ACH Network acts as a channel that helps individuals and institutions transfer money from one bank account to another; the form of payment can include direct payments or deposits for government, consumer, or business-to-business purposes.

 

For a transaction to occur, an entity must first make a direct deposit or payment using the ACH Network. The entity can be an institution, individual, or government. The bank that completes the transaction takes the money, along with transactions made by others, packages them, and sends the funds at scheduled times throughout the day to the Federal Reserve or a clearinghouse.

 

The Federal Reserve or clearinghouse sorts through the batch and ensures the banks are authorized and can complete the transaction made by the intended recipient. Then, the recipient’s bank account receives the funds made by the sender.

For example, with ACH payments, entities can complete the following online:

 

• Customers pay a service provider
• The employer deposits money to employee’s checking account
• Businesses pay reoccurring funds to suppliers for materials
• Transferring funds from one bank account to another

 

• How to Complete ACH Payments

 

To transfer money from one party to another using the ACH method, the sender needs the bank account information of the receiver. Thus, they need the following details to set up a direct deposit:

 

• Name of the bank that the receiver uses
• Type of bank account (checking or savings)
• Bank’s ABA routing number
• Recipient’s account number

 

Module 6: Why mandate/DDA is required for ACH debit Payment

• Importance of ACH debit mandate/DDA

 

Module 7: roles and duties of participants and users inside the Automated Clearing House (ACH) system,

This topic will discuss the particular roles and duties of participants and users inside the Automated Clearing House (ACH) system, such as originators, receivers, ODFIs, RDFIs, and more.

1. Originator:An originator is the party which initiates the ACH transaction. It need not be a payer always. In some cases, transactions are originated by payers whereas in other cases, they are originated by payees. In order to initiate the transaction, the originator has to first receive the authorization from the recipient.
2. Originating Depository Financial Institution:The originator cannot directly enter the ACH network. This is because only financial institutions are allowed to enter the network. Therefore, the originator has to employ the services of a financial institution. This is called the originating depository financial institution. The originator sends a message to the institution which then begins the process.
3. The ACH Operator:The ACH operator is an electronic payment network which helps transmit payments to the correct beneficiary. In the United States, this role is played by the Federal Reserve which is also the central bank of the nation.
4. Recipient Depository Financial Institution:Just like the originator, the receiver also has to deploy the services of a financial institution since the ACH network is exclusive and individuals or non-financial organizations are not allowed to access the network.
5. Recipient:Finally, the recipient is the party which receives the ACH transaction. The entire process begins only after authorization from the recipient. Hence, it would be fair to say that the ACH transaction begins and ends with the recipient.

Module 8: How transactions are processed

This topic will explain International ACH Transactions (IAT), how they are identified and formatted, how a financial institution is involved in one, and other information.

 

The ACH system is extremely flexible since it includes almost all payments. This means that debit as well as credit transactions are included in the ACH system. For instance, ACH is used for paying payroll and corporate dividends which are credit transactions. At the same time, it is also used to receive payments for insurance, mortgage etc. which are debit transactions. ACH is also commonly used by companies to make loan payments and even pay federal and state taxes.

Also, there are no restrictions on the amount that can be transferred via the ACH system. This means that large dollar as well as small dollar transactions can be routed via ACH. Similarly, there is no restriction on the type of account which can be used in an ACH transaction. ACH transactions can be posted to savings, checking or even a loan account. Corporations, private individuals or even governments can be parties to an ACH transaction. Also, the ACH system also offers the users flexibility to make a single payment or recurring payments. The ACH format has various predefined codes which are used at predefined places in the format. These codes make the format flexible i.e., the same format can be used for a wide variety of payments.

• What is a Wire Transfer?
• The flow of an ACH Entry
• ACH Transaction Examples & Uses
• ACH Transaction Types & Triggers
• International ACH Transactions (IATs)

Module 9: Non-ACH Knowledge Basel 3

• Correspondent Banking Model
• Cheque Truncation System (CTS) Overview
• Credit Unions Vs Banks

Module 10: ACH Security and Risk Management Issues

This topic will explore how increases in activity and the potential for over-automation result in fewer opportunities for reviews of transactions, translating into higher degrees of risk for financial institutions.

 

7.0  CERTIFICATION

By the successful completion of your course, you will get a hard copy certificate. Our courses are fully with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address.

8.0  COURSE METHODOLOGY

 

The course uses a mix of interactive techniques, such as brief presentations by the consultant, group exercises case studies and using Microsoft office tool to apply knowledge acquired throughout the course followed by participants’ presentations of the results.

 

9.0  COURSE STRUCTURE

The course duration is 5 full days.

 

• The course is presented in the form of a power point presentation
• The course includes a Q &A session and some evaluation quizzes

For more information, please contact:

PIERRE DUPLIS BRENNER

The Admission Director

AFRICA INSTITUTE FOR CAPACITY DEVELOPMENT (AICD)

 

HEAD OFFICE:

21 Detroit Plaza |Pretoria Road|Kempton Park|

Gauteng. SOUTH AFRICA

Telephone : +27 733797377

Whatsapp Number : +27 733797377

 

Email:info@aicdtraining.com

https://aicdtraining.com/

 

OUR SERVICES:

TRAINING| SHORT COURSES| CONSULTANCY| RESEARCH| RECRUITMENT| MANAGEMENT CONSULTING

IN PARTNERSHIP WITH:

SADC Institute of Commerce and Industrial Practice
Gauteng. SOUTH AFRICA

 

 

 

 

1.0  COURSE INTRODUCTION

Central banks have always had a close interest in the safety and efficiency of payment and settlement systems. One of the principal functions of central banks is to be the guardian of public confidence in money, and this confidence depends crucially on the ability of economic agents to transmit money and financial instruments smoothly and securely through payment and settlement systems. The systems must therefore be strong and reliable, available even when the markets around them are in crisis and never themselves the source of such crisis.

Oversight of payment and settlement systems is a central bank function whereby the objectives of safety and efficiency are promoted by monitoring existing and planned systems, assessing them against these objectives and, where necessary, inducing change.

Payment and settlement systems enable the transfer of money and financial instruments. Safe and efficient systems are fundamental to money being an effective means of payment and to the smooth functioning of financial markets. Well designed and managed systems help to maintain financial stability by preventing or containing financial crises and help to reduce the cost and uncertainty of settlement, which could otherwise act as an impediment to economic activity. Payment and settlement systems thus play a crucial role in a market economy and central banks have always had a close interest in them as part of their responsibilities for monetary and financial stability.

Central banks are involved in payment and settlement systems in a number of ways. A core role has always been to provide a safe settlement asset for many systems. Many central banks are also operators of one or more systems. In addition, central banks are likely to be users of at least some systems to implement their monetary policy operations and to provide banking services to their own customers. In pursuit of their public policy objectives with respect to monetary and financial stability, central banks have sought to influence the design and functioning of payment and settlement systems; as users and sometimes operators of systems they have acquired expertise in their operation.

Other authorities such as banking supervisors and securities regulators may have legal or other responsibilities for aspects of payment and settlement systems. Where this is the case, central banks are open to cooperation with these authorities in order to minimise the potential duplication of effort and the burden on the overseen systems. In principle, each authority should have well defined responsibilities and specific tools to carry out the responsibilities. By convention, the term oversight is reserved to designate the specific responsibilities and tools central banks have with regard to payment and settlement systems due to their unique character of being both a public authority and a bank.

The concept of central bank oversight of payment and settlement systems (hereafter simply “oversight”) has become more distinct and formal in recent years as part of a growing public policy concern with financial stability in general. Oversight has developed in part in response to the expansion of the role of the private sector in providing payment and settlement systems. Where there has been a risk that the private sector would take insufficient account of negative externalities that could cause systemic risk, central banks have sought to pursue public policy safety and efficiency objectives by guiding and influencing system operators. And whether a system is provided by the private sector or by central banks themselves, the increasing attention to oversight also reflects the very large increase in the values of transfers cleared and settled, the increasing centralisation of activity around a small number of key systems, the increasing technological complexity of many systems and the consequent concern that systemic risk could increase if the design of key systems did not adequately address various payment and settlement risks.

2.0  COURSE OBJECTIVE

Expose participants to the critical roles of Payments and Settlement System (PSS) in safeguarding monetary and financial operations of large value and retail PSS and identify risks in PSS. To enhance participants’ knowledge on identifying and mitigating risks in PSS. To expose participants to the role of central banks on PSS oversight.

 

3.0  TARGET GROUP

 

• Back office and payments section staff.
• Cashiers/Tellers in SMEs & MFIS (both new and those who need to enhance their knowledge)
• Customer Service officers.
• Graduate Management Trainees.
• Front-Office Staff.
• Operations officers [front-office or back-office]
• Tellers
• Cash officers and
• Bank, Central Bank and Banking Regulations organization Staff

4.0  COURSE CONTENT

 

• Introduction/Overview Payment Systems
• Core Principles of security settlement systems
• The regulatory framework for National Payment Systems
• Interconnection in retail payment systems
• Clearing and settlement principles
• Payment standards and security
• Payment Systems and AML
• M- Banking and Payment Systems
• Key issues with mobile payments
• Principles of Financial Markets infrastructure
• Understanding the demand-side for payment services
• Interchange and its effect on a national payment system
• Real Time Gross Settlement System- RTGS
• Risks in Payment Systems

 

5.0  CERTIFICATION

By the successful completion of your course, you will get a hard copy certificate. Our courses are fully with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address.

6.0  COURSE METHODOLOGY

 

The course uses a mix of interactive techniques, such as brief presentations by the consultant, group exercises case studies and using Microsoft office tool to apply knowledge acquired throughout the course followed by participants’ presentations of the results.

 

7.0  COURSE STRUCTURE

The course duration is 5 full days.

 

• The course is presented in the form of a power point presentation
• The course includes a Q &A session and some evaluation quizzes

For more information, please contact:

PIERRE DUPLIS BRENNER

The Admission Director

AFRICA INSTITUTE FOR CAPACITY DEVELOPMENT (AICD)

 

HEAD OFFICE:

21 Detroit Plaza |Pretoria Road|Kempton Park|

Gauteng. SOUTH AFRICA

Telephone : +27 733797377

Whatsapp Number : +27 733797377

 

Email:info@aicdtraining.com

https://aicdtraining.com/

 

OUR SERVICES:

TRAINING| SHORT COURSES| CONSULTANCY| RESEARCH| RECRUITMENT| MANAGEMENT CONSULTING

IN PARTNERSHIP WITH:

SADC Institute of Commerce and Industrial Practice
Gauteng. SOUTH AFRICA

 

 

 

1.0  COURSE OVERVIEW

This course will introduce the learner to the use and purpose of the Automated Clearinghouse (ACH). Additionally, the course will discuss the particular roles and duties of participants and users inside the ACH system. Upon completion of this course, the learner will have a solid understanding of Bank Secrecy Act (BSA) requirements, Risk management and International ACH Transactions (IAT).

Automated Clearing House (ACH) is a network of financial institutions that transmits electronic debits and credits Transactions include payroll, consumer bills, tax payments and refunds and many more payment services. ACH is a cost effective and timely way to move money.

2.0  WHAT IS ACH?

The ACH Network is a group of financial institutions that process electronic payments, or credits and debits, through their computer systems. ACH stands for Automated Clearing House. It is a network that allows financial institutions to move money between accounts and banks, as well as make payments to creditors.

Think of it like an interbank network where all financial institutions are connected together through ACH technology so they can send money from one institution to another, with or without the customer’s knowledge.

The ACH Network is governed by the NACHA Operating Rules and three main organizations:

• The Electronic Payments Association (NACHA ), which maintains the operating rules and governs membership
• The Electronic Transactions Association (ETA), which represents electronic payment service providers
• Reserve Banks (RBs), which are central banks around the world.

A typical transaction is when you see an option on your bank’s website for “ACH transfer” or “electronic funds transfer” (EFT). This means that you’re using ACH technology to move funds from one account—such as your checking account—to another—like your savings account—or even another institution.

For example, if you want to send money from one bank to another bank, that transaction will be processed through the ACH Network. This can be done electronically or by paper check

3.0  WHY IS ACH COMPLIANCE IMPORTANT?

ACH compliance is essential to company success because it protects a business from legal repercussions of using the ACH network without permission. It also shields you and your customers from fraudulent activity.

ACH compliance is important because it ensures that your company is not violating the privacy of its customers. For example, if a consumer does not want their personal information shared with third parties for marketing purposes, then their wishes should be respected by any organization handling their payment card information through ACH transactions.

ACH compliance is critical to your business because it helps protect you from liability. If you do not follow the rules of ACH, then you may be held responsible for any fraudulent transactions that occur through your company. You could also be charged with negligence or willful misconduct, which could result in significant fines and penalties.

4.0  COURSE LEARNING OBJECTIVES

By taking this course, the user will learn to:

• Understand what the Automated Clearing House (ACH) Network is
• Identify the participants in ACH transaction processing
• Explain the flow of an ACH Entry
• Understand the basic responsibilities of the ACH participants
• Identify the participants of a wire transfer
• Explain the flow of a wire transfer
• Understand the basics of the wire transfer regulations

5.0  COURSE AUDIENCE

This training course was designed but not limited to:

• Central bank back-office employees.
• Software tester or developer
• pre-sales consultant,
• business analyst who are working in banking domain/payments or wants to work in banking domain/payments.
• Anyone who wants to learn about ACH payments

6.0  COURSE OUTLINE

Each module focuses on a different topic such as:

Module 1: Introduction to the Automated Clearing House (ACH) system

This topic will explain the use and purpose of the Automated Clearing House (ACH), which has allowed companies to transfer a wide variety of funds safely, dependably, and conveniently for many years, and will provide information on electronic funds transfers, Federal Reserve Wire Transfers, and more

Module 2: History and how it works today.

During the 1970’s, a committee was formed in the United States to increase the amount of paperless entries in the banking system. This was done since the volume of transactions was increasing manifold and hence more and more paper backed entries meant a higher administrative cost had to be borne. This committee came up with the idea of an automated system. This became the ACH and the first ACH payment was made in 1970. The payment format was created by North America Clearing House Association (NACHA). This is the reason that the format which is used to transfer payments between banks is called the NACHA format.

Module 3: The basics of the wire transfer regulations

This topic will familiarize the learner with Bank Secrecy Act (BSA) requirements of the Automated Clearing House (ACH) and all U.S. financial institutions in terms of maintaining specific records and reporting specific transactions in an effort to minimize money laundering and terrorist financing.

Module 4: Understanding of the main differences between Automated Clearing House (ACH) transactions (such as direct deposit payouts), check payments and other types of payments such as wire transfers.

 

Module 5: The structure of the ACH network

• Introduction

The Automated Clearing House network, also known as ACH, is a channel run by the National Automated Clearing House Association (NACHA), which transfers funds electronically from one place to another. The NACHA operates to facilitate the growth of electronic payments for payroll, direct deposit, consumer bills, tax payments, and more.

ACH transactions share similarities with paper-based checks; however, the primary difference is that the payment is completed digitally. Therefore, they are often referred to as:

• Electronic funds transfers (EFTs)
• eChecks
  • How the ACH Network Operates

The ACH Network serves an array of financial institutions with a total value of more than $40 trillion per year through electronic transactions. The ACH Network acts as a channel that helps individuals and institutions transfer money from one bank account to another; the form of payment can include direct payments or deposits for government, consumer, or business-to-business purposes.

 

For a transaction to occur, an entity must first make a direct deposit or payment using the ACH Network. The entity can be an institution, individual, or government. The bank that completes the transaction takes the money, along with transactions made by others, packages them, and sends the funds at scheduled times throughout the day to the Federal Reserve or a clearinghouse.

 

The Federal Reserve or clearinghouse sorts through the batch and ensures the banks are authorized and can complete the transaction made by the intended recipient. Then, the recipient’s bank account receives the funds made by the sender.

For example, with ACH payments, entities can complete the following online:

 

• Customers pay a service provider
• The employer deposits money to employee’s checking account
• Businesses pay reoccurring funds to suppliers for materials
• Transferring funds from one bank account to another

 

• How to Complete ACH Payments

 

To transfer money from one party to another using the ACH method, the sender needs the bank account information of the receiver. Thus, they need the following details to set up a direct deposit:

 

• Name of the bank that the receiver uses
• Type of bank account (checking or savings)
• Bank’s ABA routing number
• Recipient’s account number

 

Module 6: Why mandate/DDA is required for ACH debit Payment

• Importance of ACH debit mandate/DDA

 

Module 7: roles and duties of participants and users inside the Automated Clearing House (ACH) system,

This topic will discuss the particular roles and duties of participants and users inside the Automated Clearing House (ACH) system, such as originators, receivers, ODFIs, RDFIs, and more.

1. Originator:An originator is the party which initiates the ACH transaction. It need not be a payer always. In some cases, transactions are originated by payers whereas in other cases, they are originated by payees. In order to initiate the transaction, the originator has to first receive the authorization from the recipient.
2. Originating Depository Financial Institution:The originator cannot directly enter the ACH network. This is because only financial institutions are allowed to enter the network. Therefore, the originator has to employ the services of a financial institution. This is called the originating depository financial institution. The originator sends a message to the institution which then begins the process.
3. The ACH Operator:The ACH operator is an electronic payment network which helps transmit payments to the correct beneficiary. In the United States, this role is played by the Federal Reserve which is also the central bank of the nation.
4. Recipient Depository Financial Institution:Just like the originator, the receiver also has to deploy the services of a financial institution since the ACH network is exclusive and individuals or non-financial organizations are not allowed to access the network.
5. Recipient:Finally, the recipient is the party which receives the ACH transaction. The entire process begins only after authorization from the recipient. Hence, it would be fair to say that the ACH transaction begins and ends with the recipient.

Module 8: How transactions are processed

This topic will explain International ACH Transactions (IAT), how they are identified and formatted, how a financial institution is involved in one, and other information.

 

The ACH system is extremely flexible since it includes almost all payments. This means that debit as well as credit transactions are included in the ACH system. For instance, ACH is used for paying payroll and corporate dividends which are credit transactions. At the same time, it is also used to receive payments for insurance, mortgage etc. which are debit transactions. ACH is also commonly used by companies to make loan payments and even pay federal and state taxes.

Also, there are no restrictions on the amount that can be transferred via the ACH system. This means that large dollar as well as small dollar transactions can be routed via ACH. Similarly, there is no restriction on the type of account which can be used in an ACH transaction. ACH transactions can be posted to savings, checking or even a loan account. Corporations, private individuals or even governments can be parties to an ACH transaction. Also, the ACH system also offers the users flexibility to make a single payment or recurring payments. The ACH format has various predefined codes which are used at predefined places in the format. These codes make the format flexible i.e., the same format can be used for a wide variety of payments.

• What is a Wire Transfer?
• The flow of an ACH Entry
• ACH Transaction Examples & Uses
• ACH Transaction Types & Triggers
• International ACH Transactions (IATs)

Module 9: Non-ACH Knowledge Basel 3

• Correspondent Banking Model
• Cheque Truncation System (CTS) Overview
• Credit Unions Vs Banks

Module 10: ACH Security and Risk Management Issues

This topic will explore how increases in activity and the potential for over-automation result in fewer opportunities for reviews of transactions, translating into higher degrees of risk for financial institutions.

 

7.0  CERTIFICATION

By the successful completion of your course, you will get a hard copy certificate. Our courses are fully with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address.

8.0  COURSE METHODOLOGY

 

The course uses a mix of interactive techniques, such as brief presentations by the consultant, group exercises case studies and using Microsoft office tool to apply knowledge acquired throughout the course followed by participants’ presentations of the results.

 

9.0  COURSE STRUCTURE

The course duration is 5 full days.

 

• The course is presented in the form of a power point presentation
• The course includes a Q &A session and some evaluation quizzes

For more information, please contact:

PIERRE DUPLIS BRENNER

The Admission Director

AFRICA INSTITUTE FOR CAPACITY DEVELOPMENT (AICD)

 

HEAD OFFICE:

21 Detroit Plaza |Pretoria Road|Kempton Park|

Gauteng. SOUTH AFRICA

Telephone : +27 733797377

Whatsapp Number : +27 733797377

 

Email:info@aicdtraining.com

https://aicdtraining.com/

 

OUR SERVICES:

TRAINING| SHORT COURSES| CONSULTANCY| RESEARCH| RECRUITMENT| MANAGEMENT CONSULTING

IN PARTNERSHIP WITH:

SADC Institute of Commerce and Industrial Practice
Gauteng. SOUTH AFRICA

 

 

 

1.0  COURSE OVERVIEW

The Africa Institute for Capacity Development course aims to provide participants with an understanding ISO 20022 compliance and implementation, and swift upgrade and the adoption of ISO 20022 For Cross-Border Payments and Reporting.

ISO 20022 is an international ISO standard that provides a unified language for financial transactions. The ISO 20022 standard covers payments, securities transactions, and trade finance. It also applies to messaging between banks and other financial institutions, businesses, and consumers in over 100 countries. ISO 20022 supports the exchange of money in an efficient, secure, and cost-effective way across different systems.

1.1  What Are the Benefits of ISO 20022?

ISO 20022 helps reduce costs for financial institutions and businesses, while improving efficiency and security. It does this by providing a consistent format that can be read by all participants in the transaction process, allowing for simpler and more efficient communication between them. With this standardized communication system, ISO 20022 is also used to streamline settlement processes such as money transfers, investment transactions, and payments of invoices.

The adoption of this standard is a step towards the use of a single, unified payments language and global interoperability with financial exchanges. In very specific terms, ISO 20022 enables the inclusion and transfer of rich data across all financial operators handling a transaction. This may be included unstructured or structured reference data of up to 140 characters.

The standardized structure and specificity of a universal payments language should also improve data quality, lowering the need for manual intervention and enhancing decision-making. With the use of consistent, reusable language and message elements, international payments can be more simply handled by multiple banks and within different countries.

The payments world is sprinting to comply with the ISO 20022 messaging standards. Beyond the compliance lies the transformational value that could be derived by utilizing the rich message format.

The payments world has gone through major transformations in the past decade, especially driven by the advent of digital technologies.

However, there are several obstacles to overcome, such as the high cost of cross-border payments, lack of interoperability among payment networks, legacy applications, and technology components. Some industry developments could solve these issues and radically change how we handle payments.

We are in the midst of one such transformation – ISO 20022 messaging standards. This is finally taking shape due to the guidelines defined by the major networks for a universal standard and their commitments to implement timelines.

1.2  What Lies Ahead?

ISO 20022 will become the key enabler for innovation across the payments industry. It offers a good opportunity to overcome legacy issues.

ISO 20022 migration appears as a compliance burden right now for banks, but it will significantly transform the industry for the better. The greatest advantage would be seen by institutions quickly adopting the standards that come up with new solutions to improve their internal processes and the way they do business with external entities.

There is also  a huge space for payments fintech companies to create overlay services that enrich the ISO 20022-driven payments ecosystem, and help banks in their migration journey by enhancing the feature sets of their payments hub or payment-as-a-service solutions to accept new message types.

1.3  Which Domains Could Be Impacted Next? Could Securities Be The New Frontier For Iso 20022?

 

Although SWIFT supports ISO 20022 for Securities messages, it leaves the choice of implementation to network participants rather than mandating usage.

However, with the implementation of T2/T2S Consolidation, a case for Securities is likely to gain impetus. A common, universal standard could help improve the efficiency of the intertwined business processes in the Securities domain. While we have been witnessing several programmes in migrating from ISO 15022 or MT formats to ISO 20022, the same is not observed in the retail cards space where the card networks, such as Visa and Mastercard, mainly follow the ISO 8583 standards.

2.0              COURSE OBJECTIVE

 

The course aims at:

• To provide participants with an understanding ISO 20022 compliance and implementation, and swift upgrade and
• The Adoption of ISO 20022 for Cross-Border Payments and Reporting.

 3.0              TARGET GROUP

The course is suitable for officers from central banks dealing with payment clearing and settlement issues, Officers from Banking Department and Financial Markets

4.0  COURSE CONTENT

The following are the key topics to be covered during the course:

Module 1: Introduction to ISO 20022 and MX,

Module 2: ISO 20022 Adoption for Cross-border Payments and Reporting Plus (CBPR+)

Module 3: SWIFT operations

Module 4: New Dive into Cross-border Payments and Reporting Plus (CBPR+) message flows.

Module 5: Cross-border Payments and Reporting Plus on SWIFT network

Module 6: PAC 003 and PAC 008

Module 7: MT/MX translation information

 

5.0  CERTIFICATION

By the successful completion of your course, you will get a hard copy certificate. Our courses are fully with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address.

6.0  COURSE METHODOLOGY

 

The course uses a mix of interactive techniques, such as brief presentations by the consultant, group exercises case studies and using Microsoft office tool to apply knowledge acquired throughout the course followed by participants’ presentations of the results.

 

7.0  COURSE STRUCTURE

The course duration is 5 full days.

 

• The course is presented in the form of a power point presentation
• The course includes a Q &A session and some evaluation quizzes

For more information, please contact:

PIERRE DUPLIS BRENNER

The Admission Director

AFRICA INSTITUTE FOR CAPACITY DEVELOPMENT (AICD)

 

HEAD OFFICE:

21 Detroit Plaza |Pretoria Road|Kempton Park|

Gauteng. SOUTH AFRICA

Telephone : +27 733797377

Whatsapp Number : +27 733797377

 

Email:info@aicdtraining.com

https://aicdtraining.com/

 

OUR SERVICES:

TRAINING| SHORT COURSES| CONSULTANCY| RESEARCH| RECRUITMENT| MANAGEMENT CONSULTING

IN PARTNERSHIP WITH:

SADC Institute of Commerce and Industrial Practice
Gauteng. SOUTH AFRICA

 

 

 

1.0  COURSE OVERVIEW

This course will introduce the learner to the use and purpose of the Automated Clearinghouse (ACH). Additionally, the course will discuss the particular roles and duties of participants and users inside the ACH system. Upon completion of this course, the learner will have a solid understanding of Bank Secrecy Act (BSA) requirements, Risk management and International ACH Transactions (IAT).

Automated Clearing House (ACH) is a network of financial institutions that transmits electronic debits and credits Transactions include payroll, consumer bills, tax payments and refunds and many more payment services. ACH is a cost effective and timely way to move money.

2.0  WHAT IS ACH?

The ACH Network is a group of financial institutions that process electronic payments, or credits and debits, through their computer systems. ACH stands for Automated Clearing House. It is a network that allows financial institutions to move money between accounts and banks, as well as make payments to creditors.

Think of it like an interbank network where all financial institutions are connected together through ACH technology so they can send money from one institution to another, with or without the customer’s knowledge.

The ACH Network is governed by the NACHA Operating Rules and three main organizations:

• The Electronic Payments Association (NACHA ), which maintains the operating rules and governs membership
• The Electronic Transactions Association (ETA), which represents electronic payment service providers
• Reserve Banks (RBs), which are central banks around the world.

A typical transaction is when you see an option on your bank’s website for “ACH transfer” or “electronic funds transfer” (EFT). This means that you’re using ACH technology to move funds from one account—such as your checking account—to another—like your savings account—or even another institution.

For example, if you want to send money from one bank to another bank, that transaction will be processed through the ACH Network. This can be done electronically or by paper check

3.0  WHY IS ACH COMPLIANCE IMPORTANT?

ACH compliance is essential to company success because it protects a business from legal repercussions of using the ACH network without permission. It also shields you and your customers from fraudulent activity.

ACH compliance is important because it ensures that your company is not violating the privacy of its customers. For example, if a consumer does not want their personal information shared with third parties for marketing purposes, then their wishes should be respected by any organization handling their payment card information through ACH transactions.

ACH compliance is critical to your business because it helps protect you from liability. If you do not follow the rules of ACH, then you may be held responsible for any fraudulent transactions that occur through your company. You could also be charged with negligence or willful misconduct, which could result in significant fines and penalties.

4.0  COURSE LEARNING OBJECTIVES

By taking this course, the user will learn to:

• Understand what the Automated Clearing House (ACH) Network is
• Identify the participants in ACH transaction processing
• Explain the flow of an ACH Entry
• Understand the basic responsibilities of the ACH participants
• Identify the participants of a wire transfer
• Explain the flow of a wire transfer
• Understand the basics of the wire transfer regulations

5.0  COURSE AUDIENCE

This training course was designed but not limited to:

• Central bank back-office employees.
• Software tester or developer
• pre-sales consultant,
• business analyst who are working in banking domain/payments or wants to work in banking domain/payments.
• Anyone who wants to learn about ACH payments

6.0  COURSE OUTLINE

Each module focuses on a different topic such as:

Module 1: Introduction to the Automated Clearing House (ACH) system

This topic will explain the use and purpose of the Automated Clearing House (ACH), which has allowed companies to transfer a wide variety of funds safely, dependably, and conveniently for many years, and will provide information on electronic funds transfers, Federal Reserve Wire Transfers, and more

Module 2: History and how it works today.

During the 1970’s, a committee was formed in the United States to increase the amount of paperless entries in the banking system. This was done since the volume of transactions was increasing manifold and hence more and more paper backed entries meant a higher administrative cost had to be borne. This committee came up with the idea of an automated system. This became the ACH and the first ACH payment was made in 1970. The payment format was created by North America Clearing House Association (NACHA). This is the reason that the format which is used to transfer payments between banks is called the NACHA format.

Module 3: The basics of the wire transfer regulations

This topic will familiarize the learner with Bank Secrecy Act (BSA) requirements of the Automated Clearing House (ACH) and all U.S. financial institutions in terms of maintaining specific records and reporting specific transactions in an effort to minimize money laundering and terrorist financing.

Module 4: Understanding of the main differences between Automated Clearing House (ACH) transactions (such as direct deposit payouts), check payments and other types of payments such as wire transfers.

 

Module 5: The structure of the ACH network

• Introduction

The Automated Clearing House network, also known as ACH, is a channel run by the National Automated Clearing House Association (NACHA), which transfers funds electronically from one place to another. The NACHA operates to facilitate the growth of electronic payments for payroll, direct deposit, consumer bills, tax payments, and more.

ACH transactions share similarities with paper-based checks; however, the primary difference is that the payment is completed digitally. Therefore, they are often referred to as:

• Electronic funds transfers (EFTs)
• eChecks
  • How the ACH Network Operates

The ACH Network serves an array of financial institutions with a total value of more than $40 trillion per year through electronic transactions. The ACH Network acts as a channel that helps individuals and institutions transfer money from one bank account to another; the form of payment can include direct payments or deposits for government, consumer, or business-to-business purposes.

 

For a transaction to occur, an entity must first make a direct deposit or payment using the ACH Network. The entity can be an institution, individual, or government. The bank that completes the transaction takes the money, along with transactions made by others, packages them, and sends the funds at scheduled times throughout the day to the Federal Reserve or a clearinghouse.

 

The Federal Reserve or clearinghouse sorts through the batch and ensures the banks are authorized and can complete the transaction made by the intended recipient. Then, the recipient’s bank account receives the funds made by the sender.

For example, with ACH payments, entities can complete the following online:

 

• Customers pay a service provider
• The employer deposits money to employee’s checking account
• Businesses pay reoccurring funds to suppliers for materials
• Transferring funds from one bank account to another

 

• How to Complete ACH Payments

 

To transfer money from one party to another using the ACH method, the sender needs the bank account information of the receiver. Thus, they need the following details to set up a direct deposit:

 

• Name of the bank that the receiver uses
• Type of bank account (checking or savings)
• Bank’s ABA routing number
• Recipient’s account number

 

Module 6: Why mandate/DDA is required for ACH debit Payment

• Importance of ACH debit mandate/DDA

 

Module 7: roles and duties of participants and users inside the Automated Clearing House (ACH) system,

This topic will discuss the particular roles and duties of participants and users inside the Automated Clearing House (ACH) system, such as originators, receivers, ODFIs, RDFIs, and more.

1. Originator:An originator is the party which initiates the ACH transaction. It need not be a payer always. In some cases, transactions are originated by payers whereas in other cases, they are originated by payees. In order to initiate the transaction, the originator has to first receive the authorization from the recipient.
2. Originating Depository Financial Institution:The originator cannot directly enter the ACH network. This is because only financial institutions are allowed to enter the network. Therefore, the originator has to employ the services of a financial institution. This is called the originating depository financial institution. The originator sends a message to the institution which then begins the process.
3. The ACH Operator:The ACH operator is an electronic payment network which helps transmit payments to the correct beneficiary. In the United States, this role is played by the Federal Reserve which is also the central bank of the nation.
4. Recipient Depository Financial Institution:Just like the originator, the receiver also has to deploy the services of a financial institution since the ACH network is exclusive and individuals or non-financial organizations are not allowed to access the network.
5. Recipient:Finally, the recipient is the party which receives the ACH transaction. The entire process begins only after authorization from the recipient. Hence, it would be fair to say that the ACH transaction begins and ends with the recipient.

Module 8: How transactions are processed

This topic will explain International ACH Transactions (IAT), how they are identified and formatted, how a financial institution is involved in one, and other information.

 

The ACH system is extremely flexible since it includes almost all payments. This means that debit as well as credit transactions are included in the ACH system. For instance, ACH is used for paying payroll and corporate dividends which are credit transactions. At the same time, it is also used to receive payments for insurance, mortgage etc. which are debit transactions. ACH is also commonly used by companies to make loan payments and even pay federal and state taxes.

Also, there are no restrictions on the amount that can be transferred via the ACH system. This means that large dollar as well as small dollar transactions can be routed via ACH. Similarly, there is no restriction on the type of account which can be used in an ACH transaction. ACH transactions can be posted to savings, checking or even a loan account. Corporations, private individuals or even governments can be parties to an ACH transaction. Also, the ACH system also offers the users flexibility to make a single payment or recurring payments. The ACH format has various predefined codes which are used at predefined places in the format. These codes make the format flexible i.e., the same format can be used for a wide variety of payments.

• What is a Wire Transfer?
• The flow of an ACH Entry
• ACH Transaction Examples & Uses
• ACH Transaction Types & Triggers
• International ACH Transactions (IATs)

Module 9: Non-ACH Knowledge Basel 3

• Correspondent Banking Model
• Cheque Truncation System (CTS) Overview
• Credit Unions Vs Banks

Module 10: ACH Security and Risk Management Issues

This topic will explore how increases in activity and the potential for over-automation result in fewer opportunities for reviews of transactions, translating into higher degrees of risk for financial institutions.

 

7.0  CERTIFICATION

By the successful completion of your course, you will get a hard copy certificate. Our courses are fully with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address.

8.0  COURSE METHODOLOGY

 

The course uses a mix of interactive techniques, such as brief presentations by the consultant, group exercises case studies and using Microsoft office tool to apply knowledge acquired throughout the course followed by participants’ presentations of the results.

 

9.0  COURSE STRUCTURE

The course duration is 5 full days.

 

• The course is presented in the form of a power point presentation
• The course includes a Q &A session and some evaluation quizzes

For more information, please contact:

PIERRE DUPLIS BRENNER

The Admission Director

AFRICA INSTITUTE FOR CAPACITY DEVELOPMENT (AICD)

 

HEAD OFFICE:

21 Detroit Plaza |Pretoria Road|Kempton Park|

Gauteng. SOUTH AFRICA

Telephone : +27 733797377

Whatsapp Number : +27 733797377

 

Email:info@aicdtraining.com

https://aicdtraining.com/

 

OUR SERVICES:

TRAINING| SHORT COURSES| CONSULTANCY| RESEARCH| RECRUITMENT| MANAGEMENT CONSULTING

IN PARTNERSHIP WITH:

SADC Institute of Commerce and Industrial Practice
Gauteng. SOUTH AFRICA

 

 

 

1.0  INTRODUCTION

This Africa Institute for Capacity Development (AICD) course introduces participants to Cashiers’ Duties in a Banking environment and the key aspects of good cashiering. Cashiers are among the front office service providers in a Bank and therefore are the first contact point customers make with the Bank. The way Cashiers perform their roles significantly influences the impression customers develop about your Bank.

• What do customers expect from us?
• What must the Cashier deliver?
• What qualities should a Cashier have in-order to be effective in Customer Service?

The job holder requires some adequate preparation through internally-based on-the-job training as well as institutionally-based external training in order to create a solid Cashier for a Bank who will achieve the required service excellence and operational performance standards expected in a commercial banking environment.

2.0  WHO SHOULD ATTEND?

 

This course is relevant to:

• Cashiers/Tellers in SMEs & MFIS (both new and those who need to enhance their knowledge)
• Customer Service officers.
• Graduate Management Trainees.
• Front-Office Staff.
• Operations officers [front-office or back-office]
• Tellers
• Cash officers and
• Bank, Central Bank and Banking Regulations organization Staff

3.0  COURSE OBJECTIVE

 

To course aims at enhancing participants’ skills and knowledge in handling cash and customers as follows:

• Enhance participants’ skills that should enable them to perform the roles/responsibilities of a Cashier in a banking environment to expected standards
• Enable participants to enhance their customer service skills and display service attitudes that lead to success.
• Enable them to effectively manage their Till cash-holdings to expected standards.
• Introduce them to general security awareness in the banking environment and what actions to take in the event of a security breach.
• Help participants understand some related risk-based front office and back-office processes

 

4.0  COURSE CONTENT

 

1. Introduction to cashiering
2. The role a cashier and responsibilities of a receiving and paying cashier
3. Qualities of a cashier
4. Introduction to various types of accounts
5. Frauds and forgeries
6. Stress management
7. Personal etiquette and grooming
8. Model bank role play; balancing the day’s work and tracing differences
9. Effective communication
10. Effective customer care
11. Personal etiquette and professional ethics
12. Anti-Money Laundering
13. Bank security measures and procedures
14. Back-office operations, records and documentation

5.0  CERTIFICATION

By the successful completion of your course, you will get a hard copy certificate. Our courses are fully with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address.

6.0  COURSE METHODOLOGY

The course uses a mix of interactive techniques, such as brief presentations by the consultant, group exercises case studies and using Microsoft office tool to apply knowledge acquired throughout the course followed by participants’ presentations of the results.

7.0  COURSE STRUCTURE

The course duration is 5 full days.

 

• The course is presented in the form of a power point presentation
• The course includes a Q &A session and some evaluation quizzes

For more information, please contact:

PIERRE DUPLIS BRENNER

The Admission Director

AFRICA INSTITUTE FOR CAPACITY DEVELOPMENT (AICD)

 

HEAD OFFICE:

21 Detroit Plaza |Pretoria Road|Kempton Park|

Gauteng. SOUTH AFRICA

Telephone : +27 733797377

Whatsapp Number : +27 733797377

 

Email:info@aicdtraining.com

https://aicdtraining.com/

 

OUR SERVICES:

TRAINING| SHORT COURSES| CONSULTANCY| RESEARCH| RECRUITMENT| MANAGEMENT CONSULTING

IN PARTNERSHIP WITH:

SADC Institute of Commerce and Industrial Practice
Gauteng. SOUTH AFRICA

 

 

 

1.0  COURSE OVERVIEW

The Africa Institute for Capacity Development course aims to provide participants with an understanding ISO 20022 compliance and implementation, and swift upgrade and the adoption of ISO 20022 For Cross-Border Payments and Reporting.

ISO 20022 is an international ISO standard that provides a unified language for financial transactions. The ISO 20022 standard covers payments, securities transactions, and trade finance. It also applies to messaging between banks and other financial institutions, businesses, and consumers in over 100 countries. ISO 20022 supports the exchange of money in an efficient, secure, and cost-effective way across different systems.

1.1  What Are the Benefits of ISO 20022?

ISO 20022 helps reduce costs for financial institutions and businesses, while improving efficiency and security. It does this by providing a consistent format that can be read by all participants in the transaction process, allowing for simpler and more efficient communication between them. With this standardized communication system, ISO 20022 is also used to streamline settlement processes such as money transfers, investment transactions, and payments of invoices.

The adoption of this standard is a step towards the use of a single, unified payments language and global interoperability with financial exchanges. In very specific terms, ISO 20022 enables the inclusion and transfer of rich data across all financial operators handling a transaction. This may be included unstructured or structured reference data of up to 140 characters.

The standardized structure and specificity of a universal payments language should also improve data quality, lowering the need for manual intervention and enhancing decision-making. With the use of consistent, reusable language and message elements, international payments can be more simply handled by multiple banks and within different countries.

The payments world is sprinting to comply with the ISO 20022 messaging standards. Beyond the compliance lies the transformational value that could be derived by utilizing the rich message format.

The payments world has gone through major transformations in the past decade, especially driven by the advent of digital technologies.

However, there are several obstacles to overcome, such as the high cost of cross-border payments, lack of interoperability among payment networks, legacy applications, and technology components. Some industry developments could solve these issues and radically change how we handle payments.

We are in the midst of one such transformation – ISO 20022 messaging standards. This is finally taking shape due to the guidelines defined by the major networks for a universal standard and their commitments to implement timelines.

1.2  What Lies Ahead?

ISO 20022 will become the key enabler for innovation across the payments industry. It offers a good opportunity to overcome legacy issues.

ISO 20022 migration appears as a compliance burden right now for banks, but it will significantly transform the industry for the better. The greatest advantage would be seen by institutions quickly adopting the standards that come up with new solutions to improve their internal processes and the way they do business with external entities.

There is also  a huge space for payments fintech companies to create overlay services that enrich the ISO 20022-driven payments ecosystem, and help banks in their migration journey by enhancing the feature sets of their payments hub or payment-as-a-service solutions to accept new message types.

1.3  Which Domains Could Be Impacted Next? Could Securities Be The New Frontier For Iso 20022?

 

Although SWIFT supports ISO 20022 for Securities messages, it leaves the choice of implementation to network participants rather than mandating usage.

However, with the implementation of T2/T2S Consolidation, a case for Securities is likely to gain impetus. A common, universal standard could help improve the efficiency of the intertwined business processes in the Securities domain. While we have been witnessing several programmes in migrating from ISO 15022 or MT formats to ISO 20022, the same is not observed in the retail cards space where the card networks, such as Visa and Mastercard, mainly follow the ISO 8583 standards.

2.0              COURSE OBJECTIVE

 

The course aims at:

• To provide participants with an understanding ISO 20022 compliance and implementation, and swift upgrade and
• The Adoption of ISO 20022 for Cross-Border Payments and Reporting.

 3.0              TARGET GROUP

The course is suitable for officers from central banks dealing with payment clearing and settlement issues, Officers from Banking Department and Financial Markets

4.0  COURSE CONTENT

The following are the key topics to be covered during the course:

Module 1: Introduction to ISO 20022 and MX,

Module 2: ISO 20022 Adoption for Cross-border Payments and Reporting Plus (CBPR+)

Module 3: SWIFT operations

Module 4: New Dive into Cross-border Payments and Reporting Plus (CBPR+) message flows.

Module 5: Cross-border Payments and Reporting Plus on SWIFT network

Module 6: PAC 003 and PAC 008

Module 7: MT/MX translation information

 

5.0  CERTIFICATION

By the successful completion of your course, you will get a hard copy certificate. Our courses are fully with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address.

6.0  COURSE METHODOLOGY

 

The course uses a mix of interactive techniques, such as brief presentations by the consultant, group exercises case studies and using Microsoft office tool to apply knowledge acquired throughout the course followed by participants’ presentations of the results.

 

7.0  COURSE STRUCTURE

The course duration is 5 full days.

 

• The course is presented in the form of a power point presentation
• The course includes a Q &A session and some evaluation quizzes

For more information, please contact:

PIERRE DUPLIS BRENNER

The Admission Director

AFRICA INSTITUTE FOR CAPACITY DEVELOPMENT (AICD)

 

HEAD OFFICE:

21 Detroit Plaza |Pretoria Road|Kempton Park|

Gauteng. SOUTH AFRICA

Telephone : +27 733797377

Whatsapp Number : +27 733797377

 

Email:info@aicdtraining.com

https://aicdtraining.com/

 

OUR SERVICES:

TRAINING| SHORT COURSES| CONSULTANCY| RESEARCH| RECRUITMENT| MANAGEMENT CONSULTING

IN PARTNERSHIP WITH:

SADC Institute of Commerce and Industrial Practice
Gauteng. SOUTH AFRICA

 

 

 

 

1.0  COURSE INTRODUCTION

Central banks have always had a close interest in the safety and efficiency of payment and settlement systems. One of the principal functions of central banks is to be the guardian of public confidence in money, and this confidence depends crucially on the ability of economic agents to transmit money and financial instruments smoothly and securely through payment and settlement systems. The systems must therefore be strong and reliable, available even when the markets around them are in crisis and never themselves the source of such crisis.

Oversight of payment and settlement systems is a central bank function whereby the objectives of safety and efficiency are promoted by monitoring existing and planned systems, assessing them against these objectives and, where necessary, inducing change.

Payment and settlement systems enable the transfer of money and financial instruments. Safe and efficient systems are fundamental to money being an effective means of payment and to the smooth functioning of financial markets. Well designed and managed systems help to maintain financial stability by preventing or containing financial crises and help to reduce the cost and uncertainty of settlement, which could otherwise act as an impediment to economic activity. Payment and settlement systems thus play a crucial role in a market economy and central banks have always had a close interest in them as part of their responsibilities for monetary and financial stability.

Central banks are involved in payment and settlement systems in a number of ways. A core role has always been to provide a safe settlement asset for many systems. Many central banks are also operators of one or more systems. In addition, central banks are likely to be users of at least some systems to implement their monetary policy operations and to provide banking services to their own customers. In pursuit of their public policy objectives with respect to monetary and financial stability, central banks have sought to influence the design and functioning of payment and settlement systems; as users and sometimes operators of systems they have acquired expertise in their operation.

Other authorities such as banking supervisors and securities regulators may have legal or other responsibilities for aspects of payment and settlement systems. Where this is the case, central banks are open to cooperation with these authorities in order to minimise the potential duplication of effort and the burden on the overseen systems. In principle, each authority should have well defined responsibilities and specific tools to carry out the responsibilities. By convention, the term oversight is reserved to designate the specific responsibilities and tools central banks have with regard to payment and settlement systems due to their unique character of being both a public authority and a bank.

The concept of central bank oversight of payment and settlement systems (hereafter simply “oversight”) has become more distinct and formal in recent years as part of a growing public policy concern with financial stability in general. Oversight has developed in part in response to the expansion of the role of the private sector in providing payment and settlement systems. Where there has been a risk that the private sector would take insufficient account of negative externalities that could cause systemic risk, central banks have sought to pursue public policy safety and efficiency objectives by guiding and influencing system operators. And whether a system is provided by the private sector or by central banks themselves, the increasing attention to oversight also reflects the very large increase in the values of transfers cleared and settled, the increasing centralisation of activity around a small number of key systems, the increasing technological complexity of many systems and the consequent concern that systemic risk could increase if the design of key systems did not adequately address various payment and settlement risks.

2.0  COURSE OBJECTIVE

Expose participants to the critical roles of Payments and Settlement System (PSS) in safeguarding monetary and financial operations of large value and retail PSS and identify risks in PSS. To enhance participants’ knowledge on identifying and mitigating risks in PSS. To expose participants to the role of central banks on PSS oversight.

 

3.0  TARGET GROUP

 

• Back office and payments section staff.
• Cashiers/Tellers in SMEs & MFIS (both new and those who need to enhance their knowledge)
• Customer Service officers.
• Graduate Management Trainees.
• Front-Office Staff.
• Operations officers [front-office or back-office]
• Tellers
• Cash officers and
• Bank, Central Bank and Banking Regulations organization Staff

4.0  COURSE CONTENT

 

• Introduction/Overview Payment Systems
• Core Principles of security settlement systems
• The regulatory framework for National Payment Systems
• Interconnection in retail payment systems
• Clearing and settlement principles
• Payment standards and security
• Payment Systems and AML
• M- Banking and Payment Systems
• Key issues with mobile payments
• Principles of Financial Markets infrastructure
• Understanding the demand-side for payment services
• Interchange and its effect on a national payment system
• Real Time Gross Settlement System- RTGS
• Risks in Payment Systems

 

5.0  CERTIFICATION

By the successful completion of your course, you will get a hard copy certificate. Our courses are fully with updated industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address.

6.0  COURSE METHODOLOGY

 

The course uses a mix of interactive techniques, such as brief presentations by the consultant, group exercises case studies and using Microsoft office tool to apply knowledge acquired throughout the course followed by participants’ presentations of the results.

 

7.0  COURSE STRUCTURE

The course duration is 5 full days.

 

• The course is presented in the form of a power point presentation
• The course includes a Q &A session and some evaluation quizzes

For more information, please contact:

PIERRE DUPLIS BRENNER

The Admission Director

AFRICA INSTITUTE FOR CAPACITY DEVELOPMENT (AICD)

 

HEAD OFFICE:

21 Detroit Plaza |Pretoria Road|Kempton Park|

Gauteng. SOUTH AFRICA

Telephone : +27 733797377

Whatsapp Number : +27 733797377

 

Email:info@aicdtraining.com

https://aicdtraining.com/

 

OUR SERVICES:

TRAINING| SHORT COURSES| CONSULTANCY| RESEARCH| RECRUITMENT| MANAGEMENT CONSULTING

IN PARTNERSHIP WITH:

SADC Institute of Commerce and Industrial Practice
Gauteng. SOUTH AFRICA