INTRODUCTION
The course prepares customer service professionals and managers to meet customers’ expectations in service delivery. The course content explores customer service philosophy and skills. Marketing of the services on offer, quality assurance, custom service design and delivery, effective customer interaction etiquette, professional handling of complaints and service recovery, establishing a cordial customer relationship, loyalty management and more.
FOR MORE DETAILS AND COURSE OUTLINE PLEASE CONTACT:
PIERRE DUPLIS BRENNER
The Admission Director
AFRICA INSTITUTE FOR CAPACITY DEVELOPMENT (AICD)
HEAD OFFICE:
21 Detroit Plaza |Pretoria Road|Kempton Park|
Gauteng. SOUTH AFRICA
Telephone : +27 733797377
Whatsapp Number : +27733797377
OUR SERVICES:
TRAINING| SHORT COURSES| CONSULTANCY| RESEARCH| RECRUITMENT| MANAGEMENT CONSULTING
For more information https://aicdtraining.com/apply-online/