COURSE OVERVIEW

It is often commented that the key asset to any business is its employees. The management of the human resource is therefore a central aspect to business worldwide and it is not surprising that the career opportunities for Human Resource Managers are extensive and varied in the public and private sectors of the world, tourism and hospitality sector inclusive. The course aims to develop practitioners who are capable of making an immediate and effective contribution to the HR function within the tourism and hospitality industry.

COURSE OBJECTIVES

Upon successful completion of this course the participants should be able to:

• Relate the HR function to tourism and hospitality industry objectives
• Carry out employee selection process and be able to select high performers
• Perform results based performance management
• Carry out gap analysis with a view to developing employees
• Hire, fire and discipline employees in a legally just manner
• Identify a potential problem area in the management of people.
• Demonstrate the skill of delegating authority.

TARGET GROUP

• Directors
• Human Resource Managers and Officers
• Staff Welfare Officers
• Employee Development Officers
• Training Officers
• Administrative Officers
• Departmental heads
• Training and HR Officers

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