INTRODUCTION

The Africa Institute for Capacity Development course helps participants to familiarize themselves with basic concepts and best practices of Telecom Revenue Assurance. The training aims to empower our diverse participants with  processes and methodologies that help plug the drain on revenue and maximize profits for telecom service providers.

COURSE OBJECTIVES

• Outline proper data mining and data warehousing will impact the Revenue Assurance implementation
• Measure and report on the financial impact of revenue-assurance findings
• List  the impact of next generation networks and services on Revenue Assurance .
• Detect, analyze, fix, and reclaim revenue leakages
• Discover the importance of cost-effective service provisioning
• Understand how the mediation system can be helpful as a revenue assurance tool
• Discover cost-effective customer retention strategies
• Optimize end-to-end Revenue Assurance Strategies and Implementation
• Outsmart fraud by subscribers and distributors

TARGET GROUP

• Revenue assurance managers
• internal auditors
• newcomers to the field of Revenue Assurance and Fraud Management,
• Billing managers,
• revenue assurance personnel from Tier 1/Tier 2 communication companies (both fixed line and mobile)
• financial controllers
• engineers
• application support professionals
• product managers
• project managers
• Fraud analysts
• OSS/BSS professionals
• Triple-play providers.

COURSE OUTLINE

Following mentioned topics of the RA and fraud management in telecom are necessary to become a successful professional:

Module 1: Underlying concepts of Revenue Assurance (RA)

• Use and implementation of BSS
• Managing interfaces (External and internal) of BSS
• VPN
• Collaboration and messaging
• Internet and cloud services
• The Billing process model
• Billing errors and CDRs’ causes
• Communications and culture
• Mobile networks (3G, 4G, and 5G)

Module 2: Pricing and Rating

• Service Order Process
• Best practices of pricing and rating

Module 3: Sending an invoice to the customers

• Convergent billing
• Accuracy of bills
• Advanced methods
• Collecting the bills
• Mobile billing
• IP billing

Module 4: Mediation process

• Technology: A great help
• The Billing mediation process
• Customer care

Module 5: Introduction to RA

• Definition of RA
• Best practices
• Importance of RA
• RA department: A profit centre
• Issues at the debit collection stage
• Loss of revenue and product design
• Best practices of RA
• RA KPIs

Module 6: Today’s market and RA

• Cost-Effective Service Provisioning
• Collection Processes
• Minimizing Fraud and Bad Debt
• Tariffing, billing, and rating
• Strategies for Churn Management and termination
• End-to-End Revenue Assurance Strategy

Module 7: Auditing and RA

• Audit Team | Primary & Secondary role and function
• Problems in the regulation
• Response of operators to the problems

Module 8: RA Processes

• User acceptance testing
• Management of tables
• Event management and control
• Rate and invoice verification
• Issue tracking and resolving
• Management of errors
• Systems interface management
• Metrics and management reporting
• End-to-end reconciliation
• Invoice processing and distribution

Module 9: Revenue Leakage

• Definition of revenue leakage
• Reasons for Revenue Leakage

Module 10: Introduction to Fraud management

• Fraud evolution
• Changing thinking to catch a fraudster
• Identifying the risks
• Valuation assessment
• Fraud Management: Best Practices

Module 11: Assessing the risks

• Process of risk assessment
• Non-airtime fraud assessment
• Airtime fraud assessment
• Analyse the internal risks

Module 12: Types of frauds

• Roaming
• Partnership
• Subscription
• Premium rate
• Interconnect
• Prepaid
• Content and value-added

Module 13: Detection and prevention of fraud

• Packet networks
• Switched networks
• Other best practices

For more information and registration  click here https://aicdtraining.com/apply-online/